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Please contact us directly if you can’t find the right answer.
PRODUCTS
We offer postcard designs for different types of industry such as real estate, dentistry, education, landscaping, etc. To see what kind of postcard designs we offer, you can click Industries.
You can definitely use your own design or template if you’d like. We also do custom template designs to cater to your needs. Contact us directly to get a quote on the design you may like.
We are able to accommodate a variety of file formats, including but not limited to: JPG, PNG, and PDF. Additionally, we also accept PSD, Ai, EPS, and TIF formats."
We have multiple sizes available, and we also do custom design. Feel free to check out our size options and prices in our Pricing Page.
You bet! We are proud to say that our products are super high-quality. We use only the best materials and the latest printing techniques to make sure your designs come out looking amazing, with bright colors and sharp details.
We do not keep any pre-made apparel items in stock, as each order is custom-embroidered based on the customer's specific requests.
Unfortunately, we cannot facilitate returns for apparel products as they involve custom embroidery which commences only after the order has been placed.
POLICIES
If you change your mind and want to cancel your order, you have 24 hours from when you placed it to get a full refund. If it's been more than 24 hours, we'll have to take a look and see if we can cancel it, and there might be some fees involved. Just keep in mind that if it's not a custom design template, we'll cancel it automatically within the first 24 hours.
We want you to be happy with your order, so if it does not meet your expectations, just let us know and we'll give you a full refund. For any damaged products or postcards, we will guarantee a refund (excluding custom design templates).
We're sorry for the error in your order. We'll do our best to accommodate your request. To quickly address any errors or mistakes, we advise that you reach out to us promptly.
If you contact our customer service representative at (951) 503-0161, we would be happy to assist you in requesting a refund for the promo code associated with your order, provided that the order was placed within the last 30 days.
If you experience any issues with your products, please contact us and we will do our best to resolve the problem and ensure your satisfaction.
Please contact customer service to check if you are eligible for a refund. If our agents confirm that the product qualifies for a refund, it typically takes 2-3 days for it to be processed.
IMAGE QUALITY
If your photo is not showing up correctly in the proof, it could be because of the wrong color space or an incompatible format. Don't worry though, just send us an email at support@Mailologist.com with your photo attached, and we'll take care of it for you. We'll adjust and optimize the photo so that it looks its best in your order.
A grainy image may not print well, but our team will review the image and let you know if it will print with acceptable quality. If not, we'll suggest alternative options to ensure a high-quality print.
To ensure the best quality print, please use an image with a resolution of at least 300 DPI (dots per inch) and in a common image format such as JPG, PNG, or PDF.
Our templates are designed to accommodate various sizes of photographs. As long as your photo meets the aspect ratio and is of good print quality, it should turn out great. If necessary, we'll resize your image during our quality inspection to ensure it looks its best.
Yes, black and white photos can work well for postcard printing. Our printing technology is able to accurately reproduce the tones and contrast of your image.
The colors displayed on your screen may vary slightly from the actual colors of the printed postcards. Due to differences in color calibration and monitor settings, we cannot guarantee that the colors you see on your screen will be an exact match to the printed colors. We make every effort to ensure the accuracy of our print production, but some color variation may occur.
Yes, we can remove the background of your photo as part of our design services. Just let us know and we'll be happy to assist you.
If your photo appears distorted or stretched, it may not print well in its current form. Our team will review the image and let you know if any adjustments are necessary to ensure a high-quality print.
Uploading a large photo file can cause slow upload times and affect the print quality. To avoid this, we suggest compressing the image or cropping it to a suitable size. You may also contact us directly so we can help you find a way.
GENERAL
QUESTIONS
We apologize for the mistake in your email address during ordering. Please contact our customer support team with your correct email address and order details, and we will make the necessary updates to your account.
We typically send confirmation emails to the email address provided during the ordering process. If you haven't received yours, please check your spam folder and ensure that the email address provided is correct. If you still can't locate the confirmation email, please contact our customer support team for assistance.
We're sorry, but we are unable to accept payments made by checks or money orders. At this time, we only accept payments made by credit card.
Sorry, but we do not offer raised printing at this time. However, we do provide a range of other printing options, including different finishes, paper stocks, and colors. If you have any questions, please contact our customer support team.
CREDIT CARD PROBLEMS AND PASSWORD RESETS
If you are experiencing difficulties while trying to log in, it may be due to an incorrect username or password, which is often the most common cause of login issues.
If you can't remember your password, just click on the 'Forgot Password' or 'Reset Password' link on the login page and follow the instructions. You'll likely be asked to enter your email address or phone number, and then you'll receive a link or code to reset your password. If you still need help, please contact us directly.
We're sorry to hear that you're having trouble with your credit card payment. There are several reasons why a credit card payment can be declined, including insufficient funds, incorrect information, or restrictions from your bank. We recommend contacting your card issuer for more information or trying a different payment method. If the issue persists, please reach out to our customer support team for further assistance.
No, we do not store or keep your credit card information once you have ordered from our website. The information is securely processed by our trusted payment processor and is not retained by us for security reasons.
At this time, we only accept online payment through credit/debit cards or PayPal on our postcard design website.
At this time, we are pleased to accept payments made using VISA, MASTERCARD, AMEX, and DISCOVER credit cards. If you have any questions about payment options, please feel free to contact our customer service team for assistance.
SHIPPING AND
DELIVERY
We do our best to process and ship orders ASAP. Your location and shipping method determine estimated delivery times, but usually it takes 5-7 business days.
We offer several shipping options to meet our customers' needs. Our standard shipping option usually takes 5-7 business days, while our expedited shipping option takes 2-3 business days.
Expediting processing and shipping are available for some of our products.
We apologize for the damage to your order during transit. Please contact us and provide photos of the damage, and we will process a replacement order for you as soon as possible.
DISCOUNTS AND PROMOTIONS
Yes, we offer promotions and discounts on our products from time to time. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers and promotions. If you have any questions or would like to learn more, please reach out to our customer support team and we will be happy to assist you.
Unfortunately, we cannot offer a refund for a missed promo code if it was not entered at the time of placing an order. We encourage customers to double-check their order details, including promo codes, before submitting their purchase.
During the checkout process, you will be prompted to enter a promo code on the payment page. Once you have entered the code, simply click on the 'update order' button and the discount will be applied to your order. You can verify the discounted amount in your order summary.
DESIGNING PRODUCTS ONLINE
We do custom design on our templates. Please contact us directly so our team of skilled graphic designers will assist you with your needs.
Please note that the final printed version may not perfectly match the colors and tones you see on your computer screen, as there may be variations in color calibration. Our team will carefully review your design and make necessary color adjustments to ensure the best possible outcome during printing.
You can contact us directly and our design team will change the desired logo for you. You can also send us the new logo design through our email.